Privacy Policy
This Privacy Policy explains how RunningStatus.in collects, uses, and protects information when you use our service, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).
1. Who We Are
RunningStatus.in ("we", "our", "us") is an independent Indian Railways train information service. We are not affiliated with Indian Railways, IRCTC, or the Ministry of Railways, Government of India. Our website is accessible at runningstatus.in and new.runningstatus.in.
2. Information We Collect
2.1 Information You Provide
- Train numbers and dates you search for
- Station codes you enter
- Email address if you create an account or contact us
- PNR numbers entered for status checks
2.2 Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL
- Device information: Device type (mobile/desktop), operating system
- Cookies: Session cookies for site functionality; preference cookies for language settings
- Usage data: Trains searched, features used, frequency of visits
2.3 Third-Party Services
We use the following third-party services which may collect data independently:
- Google Analytics — website traffic analysis (governed by Google's Privacy Policy)
- Google AdSense — advertising (may use cookies for personalised ads)
3. How We Use Your Information
- To provide train running status, timetable, and related information
- To personalise and improve our service
- To understand how our site is used and fix errors
- To respond to enquiries and support requests
- To display relevant advertisements
- To comply with legal obligations under Indian law
We do not sell your personal data to third parties.
4. Cookies
We use cookies to enhance your experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
- Essential cookies: Required for the site to work (session management, language preference)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Advertising cookies: Used by Google AdSense to show relevant ads
5. Data Storage and Security
Your data is stored on servers located in India and/or Germany. We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.
Search queries (train numbers, station codes) may be stored for service improvement and analytics purposes. We do not store PNR numbers beyond the session.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described above or as required by law. Usage logs are retained for up to 12 months. Account data is retained until account deletion is requested.
7. Your Rights (Under Indian Law)
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:
- Access personal data we hold about you
- Correct inaccurate or incomplete personal data
- Erase your personal data (right to be forgotten)
- Grievance redressal — raise a complaint with our designated Grievance Officer
- Nominate another individual to exercise your rights on your behalf
To exercise these rights, email us at [email protected]. We will respond within 30 days.
8. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are:
Email: [email protected]
Response time: Within 30 days of receipt of complaint
9. Children's Privacy
Our service is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
10. Third-Party Links
Our site may contain links to third-party websites (e.g., Indian Railways official site, IRCTC). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the revised policy.
12. Contact
For any privacy-related questions or to exercise your rights: